Community Standards: Integrity and Authenticity
To ensure a secure, respectful, equitable, and reliable marketplace, Bosswork is actively implementing measures to safeguard the integrity of our platform and the authenticity of our users. Any deliberate attempts to exploit platform tools and features will result in the permanent suspension of the offending user accounts.
Account Integrity
Multiple Accounts
To engage in buying or selling services on Bosswork, users are permitted to maintain only a single account. The creation of multiple accounts is deemed misleading to others and is considered a violation of our system's integrity. Such actions can result in the permanent suspension of any accounts involved. This rule is specific to individual user accounts. However, an exception exists for maintaining both a seller account and an additional seat within the framework of one Team Account.
The following activities are prohibited, including but not limited to, to ensure fair usage:
• Seeking an unfair competitive edge
• Using the messaging or ordering systems to harass or mislead others
• Engaging in fraudulent practices
• Misusing the Bosswork Referral program
• Attempting to circumvent the restrictions or permanent suspension of an earlier account
• Breaching Bosswork's Terms of Service or Community Standards in any way or manipulating the system
It is imperative not to share authentic credentials, such as personal email, payment information, or phone numbers, that could be exploited to create additional accounts on your behalf.
Unauthorized Identity Use
Creating accounts that falsely represent another person or organization is strictly forbidden. The following actions are not permitted:
• Utilizing a fictitious name, gender, photo, or providing any false or made-up biographical information in your user profile
• Submitting counterfeit documents when identity verification is requested
• Employing AI-generated images/videos to establish or verify a Bosswork account with the intent to impersonate someone else or mislead about one's identity
• Fabricating or utilizing an account to deliberately alter one's identity, aiming to mislead or deceive individuals
• Leveraging automated tools to falsify your real location
• Creating a Bosswork profile using personal details or credentials belonging to someone else
Sharing personal credentials (e.g., email, payment details, phone number) that could be exploited to fabricate accounts in your name is strongly discouraged. Bosswork retains the authority to permanently deactivate any accounts that are found to falsify identity.
Deceptive Representation
Deceptive representation refers to fraudulent, careless, or unintentional falsehoods, or conveying incomplete details of a significant fact.
Prohibited Actions on Bosswork:
• Providing inaccurate or deceptive information in your profile description, professional profile, skills section, career history, and/or education.
• Featuring a Bosswork contrator badge, contrator level, or any star-rating references in your Service images, contrator intro video, profile picture, or any elements associated with your Service.
• Replicating Service descriptions, packages, and/or any content from another user's Service listing, their profile page, or professional profile.
• Altering the price of your Service in private messages before or after a purchase is made. Engaging in bait-and-switch marketing tactics is strictly forbidden.
• Allowing another individual to represent you in your Service or professional profile without clearly disclosing their identity. Posting any content in a Service description, user profile, and/or professional profile that you do not have the rights to use.
• Including 'Bosswork' in any part of your username or display name, impersonating our employees with an intent to deceive or mislead users, or conducting other forms of prohibited activities.
Inauthentic Behavior and Spam:
Spam on Bosswork is defined as any messaging activity that is unsolicited, persistently occurring, and disruptive to the recipient's experience. Spam can manifest in various ways, such as unwanted offers or commercially-driven solicitations that seek to redirect traffic or attention to external websites, products, and services outside of Bosswork.
Prohibited Activities:
1. Avoid using our communication systems to send unsolicited or misleading messages.
2. Do not distribute malicious software, phishing attempts, or other hazardous content via Bosswork's communication tools.
3. Refrain from utilizing artificial means or automated processes, like software, scripts, or bots, to send bulk messages.
4. Do not reach out to Bosswork users with offers, inquiries, suggestions, or any content unrelated to their Services, requests, or orders.
5. Avoid asking other users for guidance on starting a selling path on Bosswork through our communication channels.
6. Do not send direct messages aimed at promoting your services or specific Services to clients.
7. Refrain from asking for donations or free work.
Engaging in such activities compromises the integrity of our platform and infringes on user privacy, potentially causing harm. Should you encounter spam, please report it immediately.
Feedback Integrity:
Buyer reviews are a crucial aspect of Bosswork's rating system. They reflect the quality of services delivered by contractors, showcasing their professional skills, experience, and client satisfaction. Thus, it is vital that reviews remain genuine and trustworthy to uphold a reliable and esteemed marketplace.
Prohibited Actions:
• Do not attempt to alter the review system to falsely portray information about a contrator or their service, whether as a client or contrator.
• Avoid giving intentionally misleading or unsolicited feedback.
• Refrain from buying or selling services with the sole purpose of artificially boosting ratings or levels.
• Do not pressure clients to modify or remove their reviews from the platform.
• Avoid pushing clients to provide a 5-star rating or more favorable feedback than they are willing to offer.
• Do not withhold service delivery or necessary information to complete a service to secure positive reviews.
• Do not coerce contractors to provide additional services or make changes not covered in the original order by threatening negative feedback.
Any form of review manipulation is strictly forbidden and can lead to the permanent suspension of all associated accounts. This includes any direct or indirect manipulation of reviews through the submission of false, misleading, or inauthentic content, placing strategic orders to falsely inflate contrator ratings, or abusing the platform by making purchases from multiple accounts. If you suspect any feedback manipulation or other violations of these policies, please report it promptly.
Abuse Reporting Protocol
At Bosswork, we prioritize the well-being of our community members and strive to maintain a respectful, inclusive, and secure environment for all. We strongly encourage our users to utilize our reporting mechanisms when encountering behavior that is not acceptable. However, we request that these tools not be misused for unfounded complaints.
Please refrain from:
• Misusing Bosswork's reporting tools, lodging unwarranted complaints with Customer Support, or abusing the appeals process with baseless, targeted, or frivolous claims
• Submitting multiple reports for the same issue without allowing time for a response from our Trust and Safety team
Bosswork retains the right to disregard multiple invalid reports and to flag accounts engaged in such activities.
Referral Program Misuse
Through the Bosswork Referral Program, you have the opportunity to earn rewards for both yourself and your friends who join Bosswork via your invitation. Abuse of the referral program, such as when accounts are created solely to manipulate the system and refer one another for bonuses, is not permitted.
You should not:
• Create fake accounts to gain referral bonuses
• Attempt to manipulate or exploit the referral program
Bosswork reserves authority to permanently suspend accounts involved in breaches of the Referral Program guidelines.
Platform Manipulation
Improper actions aimed at manipulating Bosswork's platform tools and systems are inconsistent with our core values and detrimental to our community's integrity. To cultivate a fair and respected marketplace, we ask that you refrain from attempting to circumvent our policies, which are designed to uphold trust and quality within the platform and marketplace.
Exclusive Content Guidelines: Our policy encompasses various practices that we strictly prohibit, such as:
• Engaging in a pattern of frequent cancellations
• Utilizing the delivery function to send incomplete, partial, or empty deliveries
• Submitting multiple requests regarding the same issue without allowing our Customer Support team adequate time to respond
Accessing the platform through unauthorized means, manipulating the Bosswork ranking system, generating false web traffic for Services, attempting to buy or sell Bosswork accounts, extracting data illegally from the platform, or compromising the security and integrity of our marketplace are activities that are expressly forbidden.
Transactions Outside of the Platform
At Bosswork, we prioritize creating a secure, open, and trustworthy environment for our community. To ensure the protection of both clients and contractors, all transactions are required to occur within the Bosswork platform. This policy ensures comprehensive security measures, such as secure payment processing, dispute resolution services, adherence to community guidelines, and effective fraud prevention.
Utilizing the Bosswork platform significantly enhances a contrator's visibility and reputation. Through Bosswork's comprehensive tools, contractors can cultivate lasting relationships with repeat clients and secure more substantial, high-value projects. To ensure efficient communication, Bosswork provides integrated tools like video calls, which enable contractors to fully understand and meet client expectations, thereby delivering an exceptional service experience.
Engaging in activities outside the Bosswork platform can amplify risks such as:
• Fraud and scams: Conducting transactions independently makes it easier for fraudulent individuals to exploit clients or contractors.
• Privacy breaches: Personal and financial details shared outside Bosswork face insufficient protection.
• Limited recourse: In the event of issues such as cancellations or disputes, Bosswork is unable to assist or defend users managing business outside the platform.
By maintaining your business operations within Bosswork, you benefit from enhanced security measures, ensuring the safety of your account and transactions.
Revised Content: It is strictly forbidden to:
• Engage in or accept any form of payment outside of Bosswork. All financial transactions must occur through the platform to guarantee comprehensive protection.
• Attempt to bypass or encourage others to bypass Bosswork's payment system. Off-platform transactions with Bosswork members are not permitted.
• Redirect clients or contractors to other platforms. This includes suggesting alternative payment methods or external contractual agreements.
• Exchange personal contact information, such as email addresses, phone numbers, or third-party messaging applications, solely for the purpose of conducting business outside of Bosswork.
Conducting transactions off-platform constitutes a direct violation of Bosswork's Terms of Service. This behavior contravenes the payment agreement, which includes the service fees outlined by Bosswork. Users found in breach of this policy may face permanent suspension of their accounts.
To maintain a secure and transparent marketplace, users are encouraged to report any efforts to move business off-platform. Reports submitted will be directly reviewed by Bosswork's Trust & Safety team for a comprehensive evaluation.
